How it Works:
At the beginning of each time slot, we have this alert remind the office staff that a new appointment time frame is here. At this time they need to check that all technicians are on time. If they notice a technician is running late this gives them the opportunity to touch base with the technicians to check the approximate time of departure from the current call. With our “Got It” button everyone will see clients have been updated.
Once the dispatch board is reviewed for the technician’s current status the CSRs can call and update the clients right away. If a tech is going to be arriving after the booked time slot, you can advise client arrival is closer to the end of the arrival time.
Why it Works:
This works because of many contractors schedule appointments at regular intervals or time frames. During these time frames a client can expect a technician say, between the times of 10 a.m to 12 p.m. Your client will most likely start to watch the clock and be ready for the technician as soon as it is 10 a.m, if not sooner. With this alert, you will set expectations clearly with the client. The “Got It” button keeps management from having to ask or check if the clients have been updated.
Prevents “Bystander Syndrome” of the team not taking action by thinking someone else is going to do it.
Ensures the Dispatch Team is monitoring technicians progress regularly throughout the day
Clients get live status updates from agents
Once purchased, you will be contacted by e-mail within 24 to 48 hours with the next steps in setting up your integration.